Overall: 7/10 Good
A pretty great hotel in Brussels. Well situated, well priced, and attractive, but lacking in speed of service.
This hotel is not located in the centre of it all, but it’s pretty close. Down the street are the Brussels Park and Royal Palace. It’s pretty close to a metro station and bus station, and a bit farther from the train station. The area around the hotel is safe, well lit, and quiet at night, not to mention beautiful.
Customer Service: 6/10
The staff are polite but the wait times are insane. Checking in can take a half hour lined up, and so can checking out.
Beware that breakfast is not included in the room price, and that the lines and seating at breakfast are insane too! There’s not much else at the hotel but there’s a very nice courtyard outside. They have free wifi, which is really nice since most other hotels in Europe don’t.
The interior of the hotel is very clean and new. The rooms are well lit, attractive, and clean, though a bit small.
You can expect a pretty reasonable price for a room, especially if you compare multiple websites. It’s not what you might consider cheap, but compared to all of the other hotels in Brussels, it’s a pretty good deal.